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The relevant terms and process
(a) comply with the return
(1) the commodity itself has quality problems (need customers take pictures confirmed) or actually received products have obvious inconsistent with a site description
1. Books or audio and video products have quality problems, such as printing or binding, etc.), there is no return time limit.
2. Gift accessories have quality problems, such as the return time deadline for a month (receipt date), age is not be refunded.
3. The actual product received significantly not consistent with site description.
Above situation, good tidings bear the return shipping charges, according to the customer to return in a different way, different subsidies, use express 8 yuan subsidy, full use ordinary mail subsidies (best when the Courier sent to open face to face inspection, there is a problem directly refuse, sealed again by Courier back to, return the Courier fee will be borne by the good tidings).
(2) goods not quality problem, customer on some aspect of the goods (such as color, style, material, size) are not satisfied, will not affect the second sales, can return
The situation, by the customer bear the return shipping charges.
(2) comply with the exchange
(1) commodity itself has quality problems (need customer pictures confirmed)
1. Books have quality problems, such as printing or binding, etc.), not a replacement, also can buy other goods) time limit.
2. Gift accessories have quality problems, such as exchange, also can buy other goods) time deadline for a month (receipt date), age shall not be changed.
Above situation, good tidings for return and send the freight, according to the customer to return in a different way, different subsidies, use express subsidies 8 yuan, full use ordinary mail subsidies (suggest when the Courier sent to open face to face inspection, there is a problem directly refuse, sealed again by Courier back to, return the Courier fee will be borne by the good tidings).
(2) goods not quality problem, customer on some aspect of the goods (such as color, style, material, size) are not satisfied, will not affect the second sales, can exchange (other products)
This case, shall be borne by the customer return and send the freight.
Return process
(1) the needs of customers in found that return with good news after customer contact your situation;
(2) return the goods;
(3) good news after receiving the return and confirm the conditions for return within three working days by the agreement in order (refund or exchange).
In the following we shall have the right to refuse the return requirements of our clients
(1) the expiration of the period for return return requirements
(2) the return of goods is not complete or damaged
(3) the customer shipping documents are missing or incomplete
(4) is not the product we provide
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